Shipping

At Roomytown, we appreciate how important it is to have your order delivered to you nice and quickly, and as such, we will process it with the greatest level of care and expediency.

International Shipping

We ship to the UK and USA. We hope to be able to ship to more countries very soon. All orders will be automatically routed to the best-suited print facility closest to the delivery destination, so not only will you receive your art prints faster, but it also reduces our carbon footprint. Make sure you are subscribed to receive our emails so we can notify you as soon as we launch in new countries. 

 

Estimated Shipping Times

Estimated shipping times are detailed below. After entering your shipping destination at checkout, you will be given the choice between Standard Shipping or Express Shipping. 

Standard Shipping

• UK: 3-7 business days
• USA: 7-10 business days

Express Shipping

• UK: 2-4 business days 
• USA: 3-7 business days

* For personalised prints, please allow an extra 1-2 working days for our designers to add the custom personalisation to your art print. 

 

Shipping Costs 

Shipping costs are dependent on the delivery destination and will be automatically calculated at checkout once you have entered your shipping destination. You will be given the choice between Standard Shipping or Express Shipping. For certain products and destinations, both shipping options may not be available.

 

Customs Charges

Duties and taxes may apply if an order is shipped to a delivery address outside the UK or USA. These costs are not included in the final price at checkout. Import duties and taxes are collected when the shipment reaches your delivery address, and you will be responsible for payment of such import duties and taxes. Roomytown has no control over these charges and cannot predict the cost of these charges, since these depend on the shipping destination. You can contact your local customs office for more information.

 

Shipping Providers

We use local postal services and couriers for all deliveries. Please contact us via our contact form if you need to know which shipping provider we use in your area.

 

PO boxes, APO or BFPO

Unfortunately we are currently unable to deliver to PO boxes, military bases, BFPO (British Forces Post Office) or APO (Army Post Office). In such cases, we ask you to please provide another residential shipping address.

 

Packaging of Art Prints and Frames

You can rest assured that all our art prints are robustly packaged to ensure they arrive to you in the best possible condition. 

Our unframed fine art prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes unless they are A4 or smaller (in which case they are sometimes shipped in thick cardboard envelopes).

All framed art prints are wrapped in a protective sleeve with individual padded guards added to each corner for extra protection. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy duty cardboard box.

Returns

Unfortunately, due to the fact our art prints, framed prints and hangers are made to order, we are unable to offer returns or exchanges. If you received the wrong item, or your order arrived damaged, please contact us via our contact form within two weeks of receiving your print and we'll sort that for you. 

 

Damaged Goods

It is not usual for Roomytown products to arrive damaged, but accidents can sometimes happen during shipping. If your order arrived damaged, we are so sorry! Please contact us via our contact form within two weeks of receiving your order, so we can find the best solution for you. Make sure to include an image of the damaged product as well as the damaged packaging, and your order ID number.