Shipping policy
At Roomytown, we know how exciting it is to receive your order. Every order is carefully packed and dispatched as quickly as possible.
Shipping Destinations
We currently ship to:
- 🇬🇧 United Kingdom
- 🇪🇺 European Union (Austria, Croatia, Czech, Estonia, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Poland)
We're continually working to expand to more destinations. Subscribe to our emails to be the first to hear when new countries become available.
Estimated Delivery Times
United Kingdom
Standard Royal Mail: 2–4 business days
Orders are dispatched from our UK warehouse.
European Union
DPD Standard: 7–14 business days
Orders are dispatched from within the European Union, meaning there are no import duties or customs charges for deliveries within the EU.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as weather, customs inspections (where applicable), public holidays or courier delays.
Shipping Costs
United Kingdom
- Orders over £50 – Free
- Orders under £50 – £5.95
European Union
- Orders over 65€ – Free
- Orders under 65€ – 10€
Shipping charges are calculated and displayed at checkout based on your delivery country.
Shipping Providers
We work with trusted courier partners to ensure your order arrives safely.
- United Kingdom: Royal Mail and other trusted local couriers.
- European Union: DPD Standard.
If you'd like to know which courier will deliver to your location, please contact us before placing your order.
Order Processing
Most orders are processed within 1–2 business days.
During busy periods, product launches or seasonal promotions, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.
PO Boxes & Military Addresses
At this time we're unable to deliver to:
- PO Boxes
- BFPO (British Forces Post Office)
- APO/FPO military addresses
Please provide a residential or business delivery address at checkout.
Packaging
We take great care to ensure your order arrives in perfect condition.
Unframed Art Prints
- Carefully rolled in protective tissue paper.
- Shipped in extra-thick cardboard tubes.
- A4 and smaller prints may be shipped flat in sturdy cardboard envelopes.
Framed Prints
- Wrapped in a protective sleeve.
- Extra corner protectors fitted to every frame.
- Additional cardboard protection placed over the artwork.
- Packed in heavy-duty cardboard boxes for safe transport.
Delivery Delays
While we always aim to deliver within the estimated timeframes above, delivery dates cannot be guaranteed. We are not responsible for delays caused by courier networks, severe weather, customs authorities, industrial action or other circumstances outside our reasonable control.
Questions?
If you have any questions about shipping, delivery or tracking your order, please contact us via our contact form or email hello@roomytown.com and we'll be happy to help.